Frequently Asked Questions
How are the insects cared for during transport?
The animals are fed before dispatch and are given dry food for the journey. They do not need water; they absorb moisture from the air. Please do not feed them again whilst they are in the transport container, as this usually results in their death.
When are orders picked and dispatched?
The insects are removed from the rearing facility during the day, packed and picked. They are usually dispatched overnight for next-day delivery.
Can items be posted in cold or hot weather?
Unlike vertebrates, insects may be dispatched even when the outside temperature is below +7 °C or above +29 °C. Our vehicles cool or heat the load area to around 18 °C. We select the packaging according to the season and weather. We recommend next-day delivery.
How long can insects remain inside the packaging?
The packaging is intended solely for dispatch and short-term storage at the pet shop. After purchase, please feed the animals or transfer them to a faunarium, whilst continuing to feed them – ideally with carrots.
How do I dispose of cardboard boxes and packaging waste?
Our packaging is licensed by a partner of the Dual System. Please dispose of paper and plastic separately. Full details: Packaging disposal
Is fauna topics authorised as a feed business?
Yes, we are registered in accordance with Article 9 of Regulation (EC) No 183/2005. The Karlsruhe Regional Council carries out regular inspections of our organisation.
Which veterinary authority is responsible?
The Veterinary Office in the Ludwigsburg district.