Terms and Conditions
Terms and Conditions of Sale and Delivery
Delivery for end consumers or private customers
We shall be liable for any defects in our goods in accordance with the statutory provisions.
For standard post, dispatch days are Tuesday to Thursday; for express delivery, Monday to Thursday. Express delivery from Friday to Saturday is available for an additional charge. Cash on delivery is also available for an additional charge. Goods are dispatched free of postage and packaging charges when a direct debit authorisation is provided, or when payment is made via PayPal or in advance by bank transfer to one of our bank accounts, provided the order value for feed insects is €15 or more. For orders that do not contain live feed insects with a total value of at least €15, a delivery charge of at least €6.90 applies. Deliveries are made via DHL Post. A deposit of at least €8.00 is charged for polystyrene winter packaging. The deposit will be refunded in the form of a credit note on your next order once the packaging has been returned postage paid.
In the event of damage caused during transit, the carrier shall be held liable. Complaints may only be made in writing on the day of receipt. We reserve the right to return the goods. Any transport costs incurred in connection with a replacement delivery shall be borne by the recipient. For DHL postal deliveries, there is no guarantee regarding the delivery time or that the insects will arrive alive. In the event of express deliveries exceeding the specified transit time or the goods being spoiled, the damage must be reported to the transport company immediately. In such cases, the goods are insured; the recipient must have the damage documented by the delivery driver in a written report. A copy of this report must be forwarded to us. Complaints regarding goods delivered by our own delivery service must be made no later than the day following delivery.
When outside temperatures are below 0 °C or above 25 °C, we do not recommend shipping live insects; in such cases, transport is at the customer’s own risk. Orders are processed as quickly as possible, whatever the weather. Where necessary, orders may need to be postponed to a later date if the customer considers the temperatures prevailing at the time of ordering to be unsuitable. We are happy to provide non-binding recommendations on this matter on request, either by telephone or by email. We do not recommend delivery to DHL Packstations, as these are not temperature-controlled.
Subscriptions are only suspended during the winter months at the customer’s request. If you wish to return or exchange accessories, please contact us before posting them back. Please use only our parcel labels and a returns form provided by us when returning items, as this speeds up the processing. Products with a value of up to €40 must be returned at the customer’s expense. If a DHL consignment cannot be delivered due to the customer’s fault – for example, because of incorrect address details – or if an undelivered consignment is not collected by the customer in good time and is consequently returned to the sender, the customer must bear the costs incurred by DHL and a handling fee of at least €6.90.
Delivery for resellers and retailers
We dispatch orders from Monday to Thursday. Orders received by 12 noon are usually dispatched on the same day. We use UPS or DER KURIER for express delivery as standard; delivery is usually on the next working day. Express delivery is a requirement for frozen food and feeder plants. As a cheaper alternative, we offer dispatch via DHL; delivery times for this option can sometimes be several days. Please refer to your quote for delivery charges. A deposit is charged for polystyrene winter packaging. The deposit will be refunded in the form of a credit note on your next order once the packaging has been returned postage paid.
In the event of damage caused during transit, the carrier shall be held liable. Complaints must be made in writing on the day of receipt. We reserve the right to request a return. Any transport costs incurred in connection with a replacement delivery shall be borne by the recipient. For DHL postal deliveries, there is no guarantee that the goods will arrive alive. In the event of express deliveries exceeding the agreed transit time or the goods becoming spoiled, the damage must be reported to the transport company without delay. In this case, the goods are insured; the recipient must have the damage documented by the delivery agent in a written report. A copy of this report must be forwarded to us. We do not recommend shipping live insects when outside temperatures are below -5 °C or above 30 °C, and cannot guarantee that they will arrive alive at these temperatures.
Subscriptions will only be suspended during the winter months at the customer’s request. The place of performance for both parties is Marbach am Neckar.
Collection
When animals are collected, all warranty claims expire once they leave our premises. Over-the-counter sales take place Tuesday to Friday, 9.00 am to 5.00 pm.
Payment
Delivery will only be made if a direct debit authorisation is provided, payment is made via PayPal, by bank transfer in advance to one of our bank accounts, or by cash on delivery. The goods remain our property until full payment has been received.
Reseller customers
Please note that the sale of Lucky Reptile products online and at trade fairs must be authorised by the manufacturer. Further information on this can be found at www.luckyreptile.com. Importers from abroad should please observe their national laws and regulations regarding the imported products. Quantity details and product descriptions for packs of live insects can be found in the retailer shop. We cannot accept any liability for incorrect information or descriptions provided by manufacturers regarding the products we sell. Subject to changes at short notice and errors excepted.
Place of jurisdiction
If the customer is a trader, a legal entity governed by public law or a special fund governed by public law, the place of jurisdiction shall be our registered office; this shall also apply in cases where the customer has no general place of jurisdiction within Germany, has transferred their domicile or habitual residence abroad after the conclusion of the contract, or where neither the customer’s domicile nor their habitual residence is known at the time the action is brought. We are also entitled to bring proceedings at the purchaser’s registered office if the purchaser is a trader.
The terms and conditions are accepted upon placing an order. Registered with the Stuttgart Commercial Register under number HRB 310734.
Cancellation Policy
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you, or a third party designated by you (other than the carrier), took possession of the goods.
To exercise your right of withdrawal, you must notify us
„fauna topics“ Zoobedarf, Zucht- und Handels GmbH
Backnanger Straße 58
71672 Marbach am Neckar – Rielingshausen
Telephone: 07144 7001400
Fax: 07144 7001401
Email: info@faunatopics.de
by means of a clear statement (e.g. a letter sent by post, a fax or an email) setting out your decision to withdraw from this contract. You may use the attached model withdrawal form for this purpose, although this is not compulsory.
You may also complete and submit the model withdrawal form or any other clear statement electronically via our website. If you choose to do so, we will send you confirmation of receipt of such a withdrawal without delay (e.g. by email).
To comply with the withdrawal period, it is sufficient for you to send notification of your intention to exercise your right of withdrawal before the withdrawal period expires.
Consequences of withdrawal
If you withdraw from this contract, we shall refund all payments we have received from you, including delivery costs (with the exception of any additional costs arising from your choice of a delivery method other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we receive notification of your withdrawal from this contract. We will make this refund using the same payment method you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees in connection with this refund. We may withhold the refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us without delay and, in any event, no later than fourteen days from the date on which you notify us of your withdrawal from this contract. The deadline is deemed to have been met if you post the goods before the end of the fourteen-day period. You shall bear the direct costs of returning the goods.
You are only liable for any loss in value of the goods if this loss is attributable to handling of the goods that goes beyond what is necessary to ascertain their nature, characteristics and functioning.
End of the cancellation policy
Exclusion of the right of withdrawal
There is no right of withdrawal in the case of contracts for the supply of goods which are not prefabricated and for the manufacture of which an individual selection or specification by the consumer is decisive, or which are clearly tailored to the consumer’s personal needs; in the case of contracts for the supply of goods which are liable to deteriorate rapidly or whose expiry date would be quickly exceeded; and in the case of contracts for the supply of sealed goods which, for reasons of health protection or hygiene, are not suitable for return if their seal has been broken following delivery.
Model withdrawal form
The withdrawal form is available to download as a PDF from the online shop. You can also withdraw from your order directly online there.